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Last Post Nov 12, 2007 12:05 PM by: deirdre@ebay.com
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deirdre@ebay.com
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Oct 31, 2007 3:23 PM
Topic: Member Workshop: 5 Essentials to Prepare Your Store for 2008

Host: whatdoisell and aswas
Date: Monday 11/12
Time: 11:00 a.m. to 12:00 p.m. Pacific time
Location: Workshop Board

Description: Put your store's "best face forward" in 2008! Please join Debbie Levitt President of eBay Certified Provider As Was and Lisa Suttora Founder/CEO of Certified Provider WhatDoISell.com as they discuss the 5 essentials you need to know to prepare your store for the coming year. Find out what you can do to get your business off to a strong start in 2008! They'll also take questions, and look at one store each from workshop attendees who would like to get feedback on their store's design and set up.

Cheers,

Deirdre
eBay Community Development
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 1:55 AM
Introduction

Hello and welcome to today’s workshop!

Hi! I'm Debbie Levitt, President of As Was, eBay's first Certified Service Provider.

My name is Lisa Suttora and I’m the Founder/CEO of eBay Certified Provider WhatDoISell.com™.

And we look forward to spending the next hour with you talking about the 10 Essentials to Prepare Your eBay Store for 2008!
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 1:56 AM
Workshop Format

The workshop content is directly below.

In the first section, Debbie will discuss the 5 steps to ready the look, feel and functionality of your store for the coming year.

In the second section, Lisa will show you how to revitalize your product line and bring new exiting inventory into your store next year.

Finally we’ll show you some creative ways to get the word out about your new and improved eBay store!

After you’ve read through today’s workshop, we'll take questions, and look at one store each from workshop attendees who would like to get feedback on their store's design, set up and product line.
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 1:57 AM
The “Top 5 Store Tips” Countdown

Hi! I'm Debbie Levitt, President of As Was, eBay's first Certified Service Provider.

We help eBay sellers with their eBay Stores all the time, so I wanted to give you my top 5 tips.

This is what we suggest you consider changing about your Store...
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 1:58 AM
Tip # 5: It’s Time to Organize Your Categories!

Store categories are very important in moving buyers through your store. And now is a great time to think about reorganizing your Store categories.

Do you have everything in "other"?

Do you have one or more "miscellaneous" categories?

Shoppers who are faced with a lot of exciting categories (and subcategories) will be unlikely to fish and browse through your "other" categories.

Get everything properly categorized, and use eBay's structure to make finding what shoppers want as easy and logical as possible.

Take advantage of the ability to create a hierarchy, and build a category structure that is logical to your shoppers.

Note: Don't put category names in all capital letters. Put them in Initial Capitals Like This. :)
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 2:00 AM
Tip # 4: “Fill” Your Store with Relevant Keywords

Use eBay's Search Engine Keywords page to build in relevant words for your Store categories. It might seem like a lot of work, but set it and mostly forget it.

Get the words in, and be found more on off-eBay searches.

Take the time to do anything that helps drive shoppers to your Store and items!
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 2:04 AM
Tip # 3: Use eBay’s Affiliate Program

Use the eBay Affiliate Program to drive people to your eBay Store and eBay listings... and get a commission for doing it!

Link is another system that inspires your happy buyers to send their friends to you.
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 2:08 AM
Tip # 2: Don’t Overdesign Your Store

Don't overdesign your Store. We at As Was feel that an eBay Store needs to do three things only but do those three things well:

1. Brand you. Let everybody know who you are, and do what you can to help them remember your memorable and easy-to-spell name so they can come back and tell friends.

If your eBay user ID, eBay Store name, and email address don't match, then people are likely to leave your listing or Store without remembering who you are. That decreases your chances for repeat business or word-of-mouth.

I can only tell a friend about a seller whose name I remember!

Otherwise, you're "some guy on eBay," and that sale may go to someone else who pops up in search results for your happy buyer's friend.


3. Use keywords in meta tags and eBay's Search Engine Keywords to drive business to you from off of eBay.

4.Streamline shopping. Any design, layout, or features that might confuse people, give them more to wade through, show them an interface they have to think about and figure out, or presenting them with buckets of paragraphs you expect them to read can actually turn people off.

We have met plenty of eBay sellers who paid for "professional" eBay Store designs, but when they later checked their Traffic Reports, they found that they were getting more "bounces," which are people who hit your eBay Store home page and then leave without shopping or buying.

That's bad! That design may be cute, but it's not working if people are hitting your Store home page and then leaving.

We've also seen "professional" eBay Store designs that break eBay rules. Ask your potential Store designer if she/he/they have an extensive knowledge of eBay rules and how eBay tends to interpret them. Be very careful when you choose who will design your Store!
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 2:10 AM
Tip # 1: Design/Redesign Your Listing Template

1.Design/redesign your listing template before you design/redesign your eBay Store! The sale happens or is lost on the listing itself. People might choose to buy or not buy without ever seeing your eBay Store.

Let's say people are being driven to your eBay Store from a variety of places and campaigns that you're running.

And let's say your Store is lovely and professional, and you paid to have it designed.

Then, your new shopper clicks on one of your items for sale, and let's say that your listing is um not so great. :)

Perhaps your listing could be doing a better job highlighting your item, explaining your policies, or making people feel trust for you.

Driving a lot of people to a listing that may not be doing a great job getting people to bid/buy sounds like a waste of links and campaigns!

Make sure people are being driven to a listing that is compelling and gets people to bid and buy. So design the template first, and then design the eBay Store to match.
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 2:12 AM
The “Top 5 Product Sourcing & Advertising” Countdown

Your store looks great on the outside, now it’s time to spruce up your product line to match.

Hi, I’m Lisa Suttora, Founder/CEO of WhatDoISell.com, an eBay Certified Provider.

And now we’re going to talk about how to stock your store with fresh merchandise and then get the word out!
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 2:16 AM
Tip #5: Make Room for Growth!

It's time to clear out your store for 2008 and turn over slow selling merchandise!

One of the biggest problems we at What Do I Sell see with eBay store inventory is a reluctance to clear out slow moving or underperforming inventory.

Often times sellers will hang on to inventory that’s long past it’s prime and adopt the attitude of “Maybe if I hang on to it long enough it will sell.”

But the result of this approach is both a psychological and financial drain on your business.

Underperforming inventory ties up valuable cash that can be reinvested in new, profitable inventory.

And as an eBay store owner, seeing the same merchandise day after day is psychologically draining for you and ho-hum for your customers.

Keep in mind that ALL retailers (both online and off) have unsold inventory at the end of each quarter. And running a clearance sale is part of doing business.

You can use Stores Promotion Boxes , Markdown Manager and Email Marketing to run a profitable sales. Stores Promotion Boxes and Email marketing will help you advertise the sale. Markdown manager will help you run the sale and apply the discounts.
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 2:16 AM
Tip #4: Bring in New Merchandise

While you're clearing out those virtual shelves, it's time to liven up your store by bringing in fresh new merchandise for the New Year.

Now is the time to take all those hot sellers from the holiday season and bring in the updated version for 2008.

If you’re not sure what those are, you’ll want to contact your suppliers and start doing your trending research right away.

You should be hungry for new products, exciting products, fresh and dynamic products. At eBay Live 2007, in the PowerSeller lounge one of the main comments heard over and over again among the top sellers was “I want more product to sell.”

They were hungry to build their product lines, to find new products, see what was out there and bring it to their customers.

That product sourcing hunger is will propel you forward to great product after great product.

A word of caution!: Before purchasing large quantities of unproven inventory, you need to test market new products.
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 2:18 AM
Test Market! Test Market! Test Market!

1)Do you place your inventory orders in bulk, sight unseen?
2)Do you buy a couple units of product and test them on eBay first?

If the answer is #1, that’s an easy one to fix!

Unfortunately, many eBay sellers do the first – they pick a product to sell, call the distributor, place an order for a Lot of 50 units and list them on eBay.

They skip the testing.

Unfortunately, it is only after the inventory money is spent and the products are listed that they find out that the stainless steel shiny version of the product they ordered is “out” with the consumers and the wood grain earthy version they order is sizzling hot!

Now they are stuck with 25 units that won’t sell and they are sold out of the 25 hot sellers that flew out the door.

This could all be avoided by test marketing! Did you know that even the biggest name buyers in the biggest name stores ALWAYS do test marketing?

I was talking to an established merchandise buyer for one of the top name stores here in Seattle. We were talking about test marketing. Her comment was “My inventory budget is too small NOT to test market. I can’t afford to make mistakes. Test marketing minimizes that.”

Her “small” annual inventory budget? 1.2 million dollars.

You can’t afford NOT to test market your products before you spend your inventory capital on bulk purchases.

You can use Stores Promotion Boxes very effectively to spotlight new products as you bring them into your store.

Don’t stash a new product away in a category. Showcase it with a Stores Promotion Box and give it some exposure. This gives you the best chance of gauging customer response.
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 2:21 AM
Tip #3: Get Started with Email Relationship Marketing

One of the best marketing tools that comes as a part of your store is the stores email marketing tool.

Email marketing is one of the most underutilized forms of marketing for eBay sellers, yet it ranks second only to search engine marketing in effectiveness for online retailers.

In fact 92% of off-eBay retailers plan to grow their mailing list in 2008, yet only a very small percentage of eBay sellers make use of this critical marketing tool!

Email Relationship Marketing should be one of the bread and butter marketing tools for every eBay seller!

Whether you're just starting out on eBay or are an eBay PowerSeller, if you want to earn a consistent income on eBay you MUST have a newsletter!
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Member Workshop: 5 Essentials to Prepare Your Store for 2008 - Nov 12

Nov 12, 2007 2:22 AM
Tip #2: 5 Within 5
You've put your best foot forward with your listing template and polished up your store with a fresh new look and new inventory!

Now it's time to hit the ground running by getting the word out about your store.

Don't limit yourself to the same old advertising techniques you used in 2007, it's time to expand your reach and get your eBay store in front of a fresh group of people.

How?

By including off-line advertising in your marketing plan.

For years, the real estate industry has thrived on an advertising philosophy called “5 within 5”.

Simply put, it says “Tell 5 people within 5 feet about your business each day.”

The same applies to your business on eBay. If you make it a habit to tell 5 people within 5 feet of you every day about your business, you will be amazed at the kind of traffic this will generate to your eBay store.

Tell them what you do, hand them a business card. Even if they are not the perfect candidate to be your next customer, you never know who THEY will know.

Get the word out everywhere you go.

And always remember, a customer is a customer. No matter where they come from. The more people who know about your business and the more people who are talking about it, the bigger business you can build.

Note: Word of mouth advertising underlines the importance of branding. Once your business is branded you have a presence to promote.

So make sure you take action on the first steps in this workshop!
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