Member Workshop: Expand your market for items over 150lbs - Oct 11 in Community Help Boards in Community

Last Post Oct 25, 2007 11:58 AM by: deirdre@ebay.com

Replies: 32

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 1, 2007 1:15 PM

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Topic: Member Workshop: Expand your market for items over 150lbs

Host: freighquoterates
Date: Thursday 10/11
Time: 1:00 p.m. to 2:00 p.m. Pacific time
Location: Workshop Discussion Board

Description: Are you missing big sales because shipping big items is a big hassle? Are you limiting your sales by only offering local pick ups? eBay actually has several tools to help make shipping freight-sized items easy. In this workshop, the Freightquote team will demonstrate how you can save time and facilitate sales by adding a Freight Calculator to your auction. We will also discuss how you can utilize the eBay Freight Resource Center to schedule pickups, create shipping documents, pay for the freight using PayPal and track your shipments all in a few easy steps. Join us for a fun, informative session.

Cheers,

Deirdre
eBay Community Development

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Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 12:55 PM

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Welcome and thanks for joining us today!

We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic.

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Cheers,

Deirdre
eBay Community Development

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 1:01 PM

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Welcome Message

Hello everyone and welcome to our workshop on “Expand your market for items over 150lbs” We are Pamela Mattes and David Barnes of Freightquote.com. We are excited to host today’s workshop.

eBay has several tools to help make shipping freight-sized items easy. In this workshop, we will demonstrate how you can save time and facilitate sales by adding a Freight Calculator to your auction for items weighing over 150 lbs.

We will also discuss how you can utilize the eBay Freight Resource Center to schedule pickups, create shipping documents, and track your shipments all in a few easy steps.

Adding a freight calculator and using the FRC can benefit you in several ways.

You gain access to cheaper rates than you would receive quoting directly with carriers
Save time on researching multiple rates with multiple carriers
Minimize questions from potential buyers on shipping costs
Saves time on shipping documentation and shipping processes

We’re going to post the workshop messages every couple of minutes. To help you keep track of the workshop, I’ll mark our workshop posts with the phrase “Workshop Message #” at the top. So feel free to jump into the discussion at any time.

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 1:03 PM

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Workshop Message #2

First we would like to address how as a seller, you can add a freight calculator to your item.

The steps to add a freight calculator are integrated within the “Sell Your Item” auction setup process. You will find this within the “Shipping” sub section. To sell an item on eBay select the “Sell” tab at the top of the page.

After entering your item categories, item description, picture(s), pricing and payment methods, you will enter your shipping details.

In the drop down box, you will want to select the “Freight large items over 150lbs” shipping option.

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 1:06 PM

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Workshop Message #3

Once the “Freight” option has been selected from the drop down list, you will next enter the following information:

Commodity type - Select the option that best describes your item. This is important for insurance

Pickup location - Choices are: Residence, Commercial location with or without a loading dock, or Construction Site

Pickup details - (i.e. will inside pickup be required or will additional packaging options be necessary)

a. If the driver must use a pallet jack (aka: dolly) to bring the item to the truck, you’ll want to check “must go inside building”.

b. If you would like assistance packaging your item, you can check “need assistance to pack”. If this is selected, then you need to provide the dimensions of the item. (length, width and height in inches)

Product weight - Enter the weight of the item. The weight impacts the shipping cost. If you are unsure about this, you need to estimate as closely as possible or you might want to check with the manufacturer by either going to their web site or contacting them directly.

Product dimensions - Enter the dimensions of the item which reflect the length, width and height of your product in inches.

Class (NMFC) – If you know the NMFC shipping class you may enter that instead of the dimensions

Handling Fee - An additional handling fee to cover the cost of packaging materials can be included in the quoted price as a dollar amount that you determine. It will not be shown separately to the buyer

Shipping Insurance Allows you to determine if additional insurance is required

Shipping location Zip code where the item is being shipped from –This will default to your eBay user id address location.

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 1:07 PM

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Workshop Message #4

Once you’ve completed listing the item, the Freight Calculator will be displayed in the

“Shipping, payment details and return policy” section of the auction.

Potential buyers can then enter their destination ZIP code and the destination location details (i.e. residence, commercial location with or without a loading dock) to calculate the shipping cost.

Here is an example of what a Buyer would see after using the freight calculator.

Important Note: Quotes given at this point do not include insurance. Insurance quotes can only be given once the auction is complete since insurance rates are determined by the product type and value. The final product value can only be determined after the auction has ended.

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 1:08 PM

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Workshop Message #5

If you want to update the shipping details on an item or would like to add a calculator to an existing auction, you can choose to revise your item by selecting the “Revise your item” link near the top of your auctions page.

Important Note: A freight calculator may only be added to an auction that has no bids and has more than 12 hours prior to ending.

Once the “Revise your item” link is selected, you may change the shipping options and details of the auction.

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 1:11 PM

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Workshop Message #6

To submit the revision, make sure you select the “Save and Continue” button at the bottom of the page and then choose the “Save Changes” button on the next page. The revision process requires a double save procedure.

The “Save Changes” button will send the updates through eBay and allow buyers to get a freight quote based on the revised details.

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 1:13 PM

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Workshop Message #7

Now let’s talk about after the item has been won. We’ll begin with the Checkout Process.

By using the Checkout Process, this allows you to finalize the quote based on the buyer’s location and collect the freight charges within the invoicing process.

Once an item is purchased, both the buyer and seller are able to retrieve a finalized freight shipping quote based on the product details entered during the setup process. The invoice can capture the freight charges, and the buyer has the ability to make a payment with viewing the quote for themselves.

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 1:13 PM

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Good Afternoon.. I just wondered if all freight needs to be crated? Can the small engines on them have gas and oil in them? Thanks much....

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 1:15 PM

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Workshop Message #8

Checkout Process – As The Seller

As the seller, once you are ready to invoice the buyer, go to either My eBay or the auction item to send an invoice. Select “Send Invoice” This will take you to this screen.

You will want to click on the calculator symbol to retrieve the quote.

A freight shipping quote will be displayed with the option to purchase additional insurance, if available. Once the quote is returned, then click on the “Add to Total” button.

You will be returned to the Payment Details section to choose insurance options, sales tax percent and discounts. You will then need to click “recalculate” link to include shipping costs in the total purchase cost. You can then type a message to the buyer and send your invoice by clicking on the “Send Invoice” button.

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 1:18 PM

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Workshop Message #9

Checkout Process – As The Buyer

As a buyer, you can make a payment on the item once it is won by selecting the “Pay Now” option on the item. This can be done within “My eBay” or directly on the auction item. The buyer will be taken to the following screen.

Here the buyer can quote the freight shipping cost by clicking on the “calculate” link.

Once the quote is received, you will need to click on the “Add To Total” button.

Then click on the “recalculate” link to total your cost. Next, submit payment to complete the transaction.

Once the item status has been changed to “Mark As Payment Received”, you have the option within “My eBay to select “Arrange Freight Shipping” or scheduling the shipment by going directly to the Freight Resource Center at www.ebay.freightquote.com

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 1:22 PM

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7-dayauctions, excellent question. While it is esential to protect your item in packaging especially when moving on a freight truck, it does not have to be crated. However crating is one of the more protective measures to minimize from damaging. You will want to remove the gas and oil from these items. Depending on the size of the engine, you might be able to strap it to a pallet.

Additional packaging tips will be provided further down on within the workshop. Stay tuned!

Member Workshop: Expand your market for items over 150lbs - Oct 11

Oct 11, 2007 1:25 PM

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Continuing on with the workshop.....

Workshop Message #10

Once you’ve sold or bought a large freight item and payment has been made, you can quote,

ship, make payments on and track your shipment through the eBay Freight Resource Center.

The eBay Freight Resource Center (FRC) can be located through the Shipping Center or by going to www.ebay.freightquote.com

The homepage of the FRC provides options for a user to quote, ship and track a heavy freight shipment.

There are also several helpful links located on each side of the page. If you would like to

chat with someone to assist you in the process, the Chat Live with a Customer Service Representative link will connect you with the Freightquote Customer Service team.

The “Contact Us” link will generate an email to ebay@freightquote.com