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Last Post Nov 5, 2007 11:02 AM by: deirdre@ebay.com
Replies: 46
deirdre@ebay.com
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 9:58 AM
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Cheers,

Deirdre
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 9:59 AM

Out with the Old, In with the New



Have you ever missed the signs that a product is getting stale on the market? Ever ended up with surplus inventory that’s hard to move? Those days are gone.

Hi, I’m Jen Cano with HammerTap market research, an eBay Certified Provider. Today we’ll talk about simple ways to tell whether its time to just change your selling strategy, or time to phase your product out and make room for a new one.
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 9:59 AM
Definition of What’s Hot
Before we can decide whether the products you’re selling now are going to continue to sell well, we need to take a step back and decide whether they’re “hot.”

If the word “hot” is raising red flags for you, it should.

In most circumstances, when you read about “hot” products, they’re talking about the newest thing that everyone wants and that, likewise, everyone is selling. That means too much competition, and margins so narrow it’s not even worthwhile to get the boxes to ship them in. That’s not my definition of what’s hot—and I doubt it’s yours either.

Here’s my definition of “hot.”

A hot product is one that:
- you can make a great profit margin on
- you can sell over and over
- doesn’t have an overwhelming amount of competition

By that definition, kitchen faucets, pillow cases, and vent covers could be “hot” for you.

Pretty simple, right? Let me show you an example of a hot product.

Tip: For a more in-depth discussion of how to decide what’s hot, see my article titled “What’s Hot for Me?”
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 9:59 AM
What’s Your Profit Margin?
When was the last time you calculated the actual profit you’re making on the products you sell? To calculate profit, make sure you think about all of the following:
- The average price you sell your item for
- How much the product costs you (including shipping if you receive the product from the distributor before you ship it out)
- Your hard costs (insertion fees, final value fees, costs of doing business, your time).

For example, I’ve got a source for some gourmet pot racks. (You know, the kind that hang from the ceiling that chefs can hang pots and pans on.) Their selling price is around $63, and I can get them for about $35. After my fees and costs of doing business, I can make about $22 from each sale. That’s a more than 33% profit margin—not too bad for that item.

But interest in my pot rack listings has been slipping a little over time. (See article about Link to anticipate demand.)

My question now is whether I should sell what I’ve got left of this product and get out, or if some simple changes to my marketing strategies will bring back my profits and success.

As the end of the year approaches, you might be thinking the same thing about some of your products.
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 9:59 AM
Two Strategies when Your Product Under-Performs
When your products go stale on the market, or it seems like you just aren’t making as much as you used to, it doesn’t necessarily mean you need to stop selling it. There are actually two possibilities:
- Overall interest has decreased. In this case, you might think about gradually stopping sales on this item.
- Buyer habits have changed. In this case, you might be able to make just a few tweaks to your selling strategies to get sales back up to what they were before—or even better.

Before you can decide to discontinue sales, you should check out both possibilities. After all, you’ve worked hard for your product source—you should keep sales for it alive for as long as you can make it profitable.

Let’s check out my product and see whether demand has decreased (and I need to discontinue sales), or if buyer habits have changed (and I just need to change my sales strategies).
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 10:00 AM
Is Interest Going Down?
Here’s how my product has performed over the past 30 days:



Figure 1: Pot Rack Sales for the Past 30 Days

Take a look at two numbers in particular. The overall Listing Success Rate (LSR) is 38% and the average selling price is $58.

This is a great start—but it’s really limiting.

All these numbers tell me is what has happened over the past 30 days. They don’t tell me how interest for the product has increased or decreased throughout the month. They also don’t tell me whether I’ve got more or less competition than before, or whether the average selling price is moving up or down.

If I want to know if interest in my product is moving, I’ll need to look at these same numbers over time. Let’s take a look.
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 10:00 AM
My Product Performance for the Past Four Weeks

Here’s how my product performed over the past four weeks. Watch for changes in these three numbers:
- Total Listings
- LSR (Listing Success Rate—or Conversion Rate)
- ASP (Average Selling Price)

Look at the four figures below, watch how the numbers change, and let me know what you see about how my product has performed over time.

Week 1



Week 2



Week 3



Week 4
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 10:00 AM
Watch the Numbers Move!

When animators make cartoons, they just show you a series of sketches, one after another. The overall impression is that the characters are moving. And that’s what we’ve done in the four figures in the last post.

Let me sum up the movement so we can all see it clearly:



Conclusions:
1. # of listings (competition) went up.
2. Success rate (sell-through rate) went down.
3. Selling price went up.

If the selling price hadn’t gone up, my choice would be clear. I’d give up on this product and find something else. But, that’s not what happened. My choice is a little more complex.

I wanted to give you a realistic example. In real life on eBay, things are rarely nice and neat, and that’s exactly what’s happened here.
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 10:00 AM
Hope for My Product
In the last post, you can see that the competition is steadily increasing. This would explain why the success rate is decreasing. The more competition, the more choices for buyers. A happy side effect is that the weak listings are being weeded out, in favor of the better choices. (Okay, it’s only a happy side effect if I’m not one of the weak sellers.)

But, notice that the selling prices are, in general, increasing—even though the competition is also increasing.

This gives me hope that I might still be able to enjoy success with this product.

Now is the time that I get to decide whether a simple change in sales strategies might make all the difference.
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 10:01 AM
Simple Changes Go the Distance
I’ve seen it time and time again. Buyers’ habits change the slightest amount and sellers give up on the product, thinking it’s not “hot” for them anymore.

In many cases, it’s just a matter of making a simple change in one or more of the following selling strategies:
- Starting price
- Reserve or no reserve?
- Listing type (auction, auction with Buy It Now, Buy It Now only, store sales, etc.)
- Ending Day and Hour
- Category
- Listing Upgrades (bold, highlight, featured, etc.)
- Duration (1 day, 3 day, 5 day, 7 day, 10 day)
- Words to Use in the Title

Again, we’re back to real life. It’s complicated. The combinations of strategies are endless, and it could take a very long time to fix this problem. This is where a handy research tool comes in. A good research tool will guide you through your selling strategy decisions quickly and easily. That’s what they’re for.

Let me show you what I’ve decided to do with my pot racks.
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 10:01 AM
Selling Strategy Change #1: Auction Type
The first change is going to be my listing type. The HammerTap research shot below shows that if I list my product in a regular auction, without Buy It Now, I’ll increase my success rate to 50%:




The overall success rate for the month was 38% (see Figure 1). So, this would give me a pretty good boost in my chances for a successful sale.

Research Tip: Remember, the best listing type will vary, depending on the product. It’s very important for you to do the research for your specific products.
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 10:01 AM
Selling Strategy Change #2: Starting Price
I can also see, in the HammerTap report below, that as the starting price for this product increases, so do the sales prices. And, as the starting prices decrease, so do the sales prices. This lets me know that I shouldn’t be shy about my start price. If I set it too low, I may be setting myself up for low selling prices.





Research Tip: Remember, every product’s starting price pattern will be different. It’s very important for you to do the research for your specific products.
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 10:02 AM
Selling Strategy #3: Title Words
One major way buyers will find your product is through search words, or key words. If the words they’re using to search are in your title, your listing will come up when they search.

If, on the other hand, your title lacks the right words, your listing will never be seen.

I’ve done an evaluation on the keywords I’ve been using for my title, and I’ve come up with a few more. Take a look at my HammerTap Keyword analysis report with me for a minute. I’ll show you how pick out the best words:




I’ve circled the success rates and sales prices that belong to words that are above the average and that are applicable to the pot rack I’m selling:

Words to Increase Success Rate: New, Kitchen
Words to Increase Sales Price: Steel, Designer, Hanging
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htdeepanalysis
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Member Workshop: Market Research and Product Sourcing - Nov 05

Nov 5, 2007 10:02 AM
My Changes Make a Big Difference
According to my HammerTap research, if I make the following changes, I’ll increase my chances of selling and my sales price pretty dramatically:
- List as Regular Auction (no Buy It Now)
- Choose a higher starting price
- Use the words New, Kitchen, Steel, Designer, and Hanging in my title

Research Tip: Remember, every product’s optimal selling strategy will be different. It’s very important for you to do the research for your specific products.
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