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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06
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Last Post Sep 6, 2005 11:01 AM by: deirdre@ebay.com
Replies: 97
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deirdre@ebay.com
Posts: 3,846

Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Aug 31, 2005 10:05 PM
Topic: Member Workshop: Protecting Your Online Feedback & Reputation through Effective Communication

Host: customerone
Date: Tuesday 09/06
Time: 10:00 - 11:00 PDT
Location: Workshop Board

Description: In this workshop, Joe Craparotta President of Certified Solution Provider Commerce Canyon, LLC, will discuss Protecting Your Online Feedback and Reputation through Effective Communication and how to manage your customer relationships through effective communications.

Cheers,

Deirdre
eBay Community Development
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deirdre@ebay.com
Posts: 3,846
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 9:57 AM
Welcome and thanks for joining us today!

We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic.


Cheers,

Deirdre
eBay Community Development
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customerone
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 9:58 AM
Hello, my name is Joe Craparotta (No Jokes About My Italian Last Name Please) and I am the President for Commerce Canyon LLC. We are a Certified Solution Provider that specializes in marketplace management and email communications.
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crazyauntgail
Posts: 9
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 9:59 AM
Hi,

This is my very first time. I am not sure what I must do. Please help.

Thanks

Gail
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ladyemmasattic
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 10:01 AM
First time for me 2!
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tomsforeignautoparts
Posts: 20
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 10:02 AM
first time in a workshop for me also

-
Dan @ Tom's Foreign Auto Parts
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ladyemmasattic
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 10:02 AM
Do the replies post automatically while watching?
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deirdre@ebay.com
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 10:02 AM
Hi and welcome crazyauntgail!

If you have a question or comment for the workshop host, please post it just like your last comment.

Thanks,

Deirdre
eBay Community Development
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customerone
Posts: 56
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 10:03 AM
I’m excited to be here today to tell you about effective strategies for protecting your feedback and reputation as a community member of eBay.
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danzamovin
Posts: 266
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 10:03 AM
Hello,

I have had a really bad run of nasty customers. People who are inpatient for package, people who state they are verified when they are not.

As an example, I have one now who we told that we had car problems and prefer to refund her as the item is fragile & hard to ship. She insisted on the item. It was 3 weeks before we got it shipped and it was finally shipped. Now she complains to Paypal that it is 4 weeks overdue.

The black DC from USPS is worthless as it has not been scanned in yet. I have trouble withhow to manage these complaints. Many would be fixed if the black labels we print through Paypal were scanned on pick-up.

Thanksd Danzamovin
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deirdre@ebay.com
Posts: 3,846
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 10:03 AM
Hi ladyemmasattic:

To see the most current information, please use the refresh key.

Thanks,

Deirdre
eBay Community Development
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southern-gold
Posts: 2
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 10:03 AM
Hi,
Please give some good buzz word on e-mail
thanks
tulay
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customerone
Posts: 56
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 10:03 AM
As a client of our own product Auction Canyon sister company of Commerce Canyon LLC eBay seller ID Customerone has been selling new and used media products since 1999. We have been able to maintain a high level of transactions (Over 120,000 feedbacks with over a 99.4% positive rating) while providing our customers quick and accurate responses to their questions.
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aussie_sandy
Posts: 1
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 10:03 AM
First time for me also, and like many, don't know what to do.
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customerone
Posts: 56
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Member Workshop: Protecting Your Online Feedback - Tuesday, Sept 06

Sep 6, 2005 10:04 AM
Today I will talk about Protecting Your Online Feedback and Reputation through Effective Communication.
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