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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13
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Last Post Mar 13, 2007 2:04 PM by: deirdre@ebay.com
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deirdre@ebay.com
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Feb 27, 2007 1:44 PM
Topic: Member Workshop: Customer Retention: Tips for Selling More to Your Current Customers

Host: hostedsupport
Date: Tuesday 03/13
Time: 1:00 pm to 2:00 pm PT
Location: Workshop Board

Description: In this workshop, Steve Yeich, CEO of Certified Solution Provider HostedSupport will demonstrate how being proactive to customer questions can generate repeat business.

Cheers,

Deirdre
eBay Community Development
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 12:53 PM
Welcome and thanks for joining us today!

We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic.

Added note: If you click on the "Watch this discussion" link, you will receive an email each time someone posts to the workshop.

Stop Watching: If at any time you no longer want to receive updates on a thread you are watching, just click on the link titled "Stop Watching Thread" found in the specific thread being watched. Also you can remove any watched thread by clicking on the "Watched Discussions" link located in the log in bar and deleting the watched thread.

If you're new to the discussion boards, please be sure to check out the board tutorial:

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A from our Legal Department: The statements and opinions made in this discussion board are those of the workshop host only and do not reflect eBay policy or eBay's opinion with respect to such statements.


Cheers,

Deirdre
eBay Community Development
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:02 PM
Welcome and thanks for joining us today! We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic.

Good morning everyone and welcome to our Customer Retention workshop!
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pioniwol
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:02 PM
Hello, are we having the workshop now?

pam
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:02 PM
Our eBay ID is hostedsupport and HostedSupport is an eBay Certified Solution Provider. We have been in business since 2000 and have an eBay Compatible Application that is exclusive to eBay. I am very excited to share with you our experiences and knowledge regarding customer service, and how it can help you increase your sales and revenue, and create repeat Buyers.
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:02 PM
The Internet, and in particular eBay, has changed the way people shop. Customers often want to buy products, obtain information, and receive real-time support anytime of the day or night. This has increased the demand for quality customer service, or as we call it, customer relationship management, or CRM for short.
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:03 PM
CRM is not new. Decades ago the corner shop would deliver groceries for free, and the owner greeted you by name when you walked in the door. Believe it or not, that’s CRM
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:03 PM
Your eBay Buyers are the same. They wanted to feel important, and have questions answered. If not, another seller is only a mouse click away. Not only do you want to keep this Buyer, you want to attract more. The more Buyers you attract, the more you listings you can hold.
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:03 PM
Hi and welcome pioniwol:

The workshop is open at this time. We're posting the material for our members to review. Please let us know if you have a question.

Thanks,

Deirdre
eBay Community Development
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:04 PM
There’s also thousands of studies that prove it’s far less expensive to keep your current Buyers than it is to attract new Buyers. As you can see, it makes financial sense for a seller to turn a Buyer into a repeat Buyer.
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:05 PM
Thank you Deirdre. This is the first time I am participating in a workshop.

pam
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:05 PM
One of the easiest actions a seller can take is to write very clear and concise descriptions. This is where your customer service starts. Your Description may provide an answer, however it may be buried in the third paragraph. Put yourself in your Buyer’s shoes. Would you really read five paragraphs of text unless you absolutely had to?
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:05 PM
Hi Pam. Welcome to your first workshop!
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:06 PM
One solution is to create an introduction sentence that lists the item’s most important features. For example, if you’re selling a living room lamp, the first sentence might be, “This navy blue lamp stands 24 inches tall, uses a three-way light bulb, and is only sold in sets of two.”
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Member Workshop: Tips for Selling More to Your Current Customers - Mar 13

Mar 13, 2007 1:06 PM
Thanks. :)
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