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Last Post Jan 8, 2007 11:13 AM by: deirdre@ebay.com
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going-going-gawn
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 9:58 AM
ARE WE LOGGED IN? THIS IS MY FIRST TIME JOINING...
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htdeepanalysis
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 9:58 AM

Cash In With Title Mistakes


Sometimes the most effective eBay listing titles are "wrong." What do I mean? Misspellings and other errors buyers make when searching for your product can be used to your advantage. You will connect best with your buyers when you help them find your product, whether they enter their search correctly or not!

Hi, eBay sellers! I'm Jen Cano with HammerTap, an eBay Certified Solution Provider. Keep reading and you'll learn how to make more on your eBay listings by understanding common mistakes eBay buyers make.
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htdeepanalysis
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 9:58 AM
How Do eBay Buyers Search For Your Product?
We're all in a hurry. I'll bet when you search for a product on eBay, you don't run your search through a spell check first. I know I don't. As a result, people misspell keywords to find the products they want to buy.

When you’re a seller, the trick to getting seen is in figuring out how people are actually searching for your product. It doesn’t really matter whether a word is spelled right, or if there’s some other error. It only matters that you list it the way your buyers are going to find it, right? Today, we’re going to talk about fine-tuning your listing title to fit your buyer.
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htdeepanalysis
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 9:59 AM
How Can a Single Letter Improve Your Listing Success by 41.2%?
What if I told you that you could change a single letter in your eBay listing title and increase your chance to sell by 41.2%? Hard to believe? Let's see.





Figure 1 shows that listings with "laptop computer" in the title closed successfully 54.2% of the time. On average, they closed for $214.53.
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htdeepanalysis
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 10:00 AM
Sell Your "Labtop Computer" for More
Here's where changing just one letter in our title comes in. Transpose the letter "p" in laptop with a "b" (a common misspelling) and let's see what we find.





Wow! What a difference one letter made. Our Listing Success Rate (how often listings closed successfully) shot up to a whopping 95.42%!

And that's only half the story. Also notice how the average sales price jumped to $285.28. That's $70.75 more profit than when we used "laptop" rather than "labtop" in the title!
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htdeepanalysis
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 10:00 AM
Research Tip One: Look Carefully at Misspellings
Through eBay listing research, we just learned that changing one letter in a listing title dramatically increases the listing success rate and the selling price. You wouldn’t likely find this out any other way.

So, tip number one when using research to decide on a title is to look carefully at misspellings. It will only take a minute or two to compare listings with the correct spelling vs. listings with the incorrect spelling.

With HammerTap, you can use the Keywords window to cross compare every word included in every title in your research set. If you begin with category-level research, this means you are going to get to look at all the misspellings of search words for that category.
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htdeepanalysis
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 10:01 AM
But Watch Out for Pitfalls
I’ve just given you a fantastic example of how to use a misspelled word in your title to get more bidders and higher paying buyers. But, just because the misspelling works well for this item, it doesn’t mean it will work well for other items.

For example, I’ve often seen that listings with misspelled title words have had a higher success rate, but a lower selling price. A common eBay buying trick is to purposefully look for misspellings of common items. Often, the misspelled item will be seen by fewer shoppers, and thus have less competition for the buyer. That’s great for the buyer, but bad for you.

Watch out for that pitfall! Don’t just misspell words in your listing because they have a higher chance of selling. When you’re researching, remember to also check to see if the selling price is higher. That higher selling price often means that the buyer made an honest mistake in searching for your item, and your listing won’t be bait for extreme bargain shoppers.
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going-going-gawn
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 10:01 AM
i DON'T SEE ANY OTHER REPLIES....I AM VERY INTERESTED IN LEARNING ABOUT TITLE SEARCHES.
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htdeepanalysis
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 10:01 AM
The “And” vs. “&” Controversy
“And” is a simple word. But, for the dynamic duos in the example I’m about to show you, it’s monumental:
- Brooks & Dunn
- War and Peace
- Pride and Prejudice
- Dolce & Gabbana

Notice that the correct way to type Brooks & Dunn and Dolce & Gabbana is with an “&” symbol. And, the correct way to type the book titles is with the word “and” spelled out.

But what difference does this little bit of trivia make when it comes to listing Brooks & Dunn tickets or a Dolce & Gabbana suit? Everything. Let me show you why.
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htdeepanalysis
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 10:01 AM
It’s Not About You, It’s About Your Buyer!
Remember, when you are creating a listing title, it’s important to get into the mind of the buyer. It’s not about what’s correct or incorrect. It’s about how your buyers will find your listing.




In Figure 3, we see that the word “and,” spelled out, worked much better for making a sale than the & symbol. This was true for all four of our dynamic duos, whether it was the correct way to type it or not.
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deirdre@ebay.com
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 10:02 AM
Hi going-going-gawn:

We're posting the workshop material and as soon as we're finished doing that, we'll open the workshop for questions.

Thanks,

Deirdre
eBay Community Development
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htdeepanalysis
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 10:02 AM
Why, Why, Why? And Does it Matter?
Why did more buyers search for Dolce & Gabbana or Brooks & Dunn with the word “and”?

I think it might be because it takes a little more effort and coordination to type the & symbol. It’s a fast-paced world. It’s just more complicated to press that shift key with the pinky finger of one hand, while at the same time reaching for the & symbol with the index finger of the other hand. (Trust me, I’ve done it twenty or so times during this workshop, alone—it’s a pain.) It could also be because buyers don’t know which way is correct.

We could speculate about this all day (no matter how sure I am about my first theory).

The great thing about research is that it doesn’t matter! You don’t really have to know why your buyers search the way they do. You only have to know how they search and then create your listing to match. In this case, we only have to know that they are looking for all four of these dynamic duos with the word “and,” not the & symbol!
Caution! Remember, we’ve run the research for these four dynamic duos and no others. There are many, many other dynamic duos. Buyers of those items might use the & symbol instead of the word “and” for other products. The only way you can know for sure is to do your own research.
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htdeepanalysis
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 10:02 AM
Research Tip 2: Think About Symbols, Not Just Words
Based on our last example, tip #2 is to think about the symbols in your title, and not just the words. This would include not just the “&” symbol, but other symbols, like the apostrophe (‘).

I’d also put abbreviations in this category. A few summers ago, I did some research on World War II memorabilia. I wanted to know whether sellers were searching with the abbreviation WWII or if they were spelling it all the way out. My research showed a fairly equal success rate either way. But, when I researched listings that included both the abbreviation and the spelled out version, I found higher success rates and closing prices.

It’s these kinds of “Ah-hah!” moments I hope you’ll experience with research for your own listings.
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htdeepanalysis
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The Surprising Truth about Title Word Misspellings and Typos - Jan 08

Jan 8, 2007 10:03 AM
What Words Should You Leave Out?
Now for another listing title “mistake.”
I graduated with a degree in English Literature. For me, credit to the author always goes without saying. It’s automatic. But, when it’s time to build a listing for a book, does the same hold true?

Again, I have to stop thinking about what the correct way to list it would be. I have to ask how buyers will look for it. Let’s take a look at Figure 4, below, to decide how to build a title for the book War and Peace.


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