I sold 2 high end Collectibles (sealed vhs) to a buyer who then wanted to return them after more than a month and after supposedly sending the 2 items to a 3rd party (grading company). They said the grading company couldn't verify them. The pictures and description they sent me were not the same items I sent and since my items were "Pedigreed" by a different grading company I refused the return. I felt and still feel they were trying to scam me by returning fake items and keeping the real items they had received. They left me negative feedback for both items. Fast forward around a year later, and I find the buyer has changed their eBay name and has the items I sold them graded and for sale on ebay. I've messaged them and asked for a revision, but get no response. Is there a way to contact ebay and get this feedback removed? It doesn't affect my feedback score (I'm top-rated and at 100%), but their feedback is lengthy and implies that I sell fraudulent items, which is 1000% untrue. More than anything it bothers me when I check my feedback and see literally 100s and 100s and 100s of positive feedbacks (these are the only 2 negative I've had in almost 12 years on ebay) and there sits these 2 false ones. We work very very very hard at keeping our positive feedback and at times we give in to customers and lose money just to do so. This seems unfair. I know life is unfair, etc, etc, and it shouldn't bother me, but it does. We pride ourselves on great customer service, fast and secure shipping, and great 1 of a kind items, I know it doesn't seem like a big deal, but.. smh..
Any advice is appreciated. TIA
