Returns

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How to get eBay involved in a refund?

I recently sold an item that was listed as untested, and I said I didn't have a charger for it so I wasn't sure if it worked or not. Yesterday, the buyer sent a return request as it was not charging. If I get eBay involved, will it be in my favor bec...

Return not delivered

I received your helpful information. I got proof from the postmaster and provided that to eBay but they still want more. The sender has not responded or helped. I’m still without the item or the money…what do I continue do do???

Adding a tracking number... but where?

Could someone help? I ordered a product, but unfortunately it's defective. The seller initially refused returns. I opened a case, and eBay compelled me to return it. They said I could choose my own carrier. I did so. I informed eBay, and they told me...

I NEED MY LABEL

hi, The seller dont answer. I NEED THE LABEL FOR RETURN PLEASE

Resolved! Bad Seller Being Protected?

Purchased an item that was supposed to be "new with tags" in women's size 10. The item arrived sans any tags and is NOT size 10 - not even close. Initiated a return solidly founded on the facts; the seller misrepresented the item's condition and also...

Seller ignoring return messages

Hi All,I brought Aqueous Cream from a seller, because it was a certain brand. Buyer informed me after purchase brand was not available. Offered alternative. I turned this down. However, buyer started dispatch. I never received this item. I have conta...

no return of my money

Ending in Visa credit card ending in 929.42 SEKEUR 79.80Mar 10 at 1:12 PM Ending in Visa credit card ending in 5030 -929.42 SEK-EUR 79.80Mar 26 at 2:52 AM1 item EUR 69.90Shipping EUR 9.90Amount paid EUR 79.80Total refunded -EUR 79.80Order total EUR 0...

Return

How do I print out the return label if I don't have a printer

Contacting ebay

I am returning an item that the seller is paying for, but only received a tracking number not a shipping label. The seller says I need to contact eBay because they sent a label to me via email. I have been trying to get a return label for 2 days now,...

Ebay authenticated used ring as having real diamond now buyer wants to return and says it is a cz

I sold a used solitaire diamond ring with a natural diamond. I bought this ring from a reputable local auction house. I sold it sent it to ebay authenticator. They authenticated it and sent it to the buyer who now claims it is a CZ and not a diamond,...

eBay doesn't honor their own policy!

Hi! Buyer returned a bunch of mailing envelopes instead of an iPhone 13 Pro and used a third party freight forwarder for initial order. Total scam! I filed a Police report (opened a return package with the Police Officer as a witness) and reported a ...

Unable to cancel return request

Hello: I am a buyer trying to cancel a "return request" after ironing things out with the seller. I follow directions, "cancel return" but keep getting this from ebay: "We couldn't process your request because of a technical issue. Please try again."...

Multiple buyers return different item and ebay SYSTEMATICALLY doesn't care!!!

We have a small business with 2 eBay accounts for selling used auto-parts. We have been increasingly getting cases where buyer (accidentally or intentionally) returns a different item or sometime an empty or unrelated item and eBay sided with thew cu...

no refund nor ebay money back gurantee

Back in 2022, I bought a cellphone from a seller Wise One. I found the item to be defective and contacted Ebay and was sent a return prepaid slip. I return the item to Wise One, the seller. He got the item and wrote me that he found nothing wrong wit...

Coupon Scam

I recently tried to purchase a set of tires that cost $800 plus, the promotion at the time was 20% off all items $500.00 or more but the promo code didn’t work, so I contacted the seller & they assured me that those item I was buying did qualify for ...