Earlier this month we introduced a change to the eBay mobile app displaying the term “verified purchase” on the feedback page. We are implementing this change on the desktop in the next few weeks.
We’ve added this text to remove any doubt that the person leaving the feedback was involved in the transaction. Unlike eBay, other sites allow anyone to leave feedback or ratings, not just those involved in a transaction.
We understand that experienced buyers and sellers on eBay may view the additional text as unnecessary. However, before implementing this change, surveys with eBay users showed that half of them didn’t know that feedback can only be left by those involved in a purchase. This text removes any doubt.
As always, thank you for selling on eBay.
The eBay Feedback Team
