04-17-2024 11:58 AM
Hello,
I've been suspended for a few days and ebay support won't tell me why... suggested I create a new account.
I have explained my situation several times, so I have two countrys from which I shop UK and Lithuania.
No one said why I was suspended. And it is not clear what to do next... can someone write how to solve the problem?
04-17-2024 04:47 PM - edited 04-17-2024 04:48 PM
I'm curious as to why CS told you to create a new account... Did you contact them from this site?
Worse yet, if you contacted them from an online search you reached a scam site. I would try contacting ebay for business on facebook or X (twitter ). They're more apt to give you a reason for suspension, and a remedy if possible.
04-17-2024 04:59 PM
What did the email say that they sent you?
04-17-2024 05:17 PM
eBay support gave you incorrect information.
You cannot create a new account to bypass a suspension.
Read the message you received regarding the suspension, it will tell you why.
04-17-2024 05:32 PM
@edvinjakub wrote:
I've been suspended for a few days and ebay support ... suggested I create a new account.
Hello. With friends like that, you don't need enemies. It's a policy violation to create a new account to avoid eBay sanctions against the other one. You say the suspension you have now is for a few days ... if you follow that suggestion, you could be looking at a much longer suspension.
04-18-2024 03:03 AM
I am add message from ebay that I got:
"
Then I changed my password but nothing happened.
I called 4 times and all the agents said different things, but no one ever called back or helped.
I have two places of residence, Lithuania and Scotland, the problem was that I changed my phone number, but I have both of them and can confirm, but no one called me and asked for confirmation.
04-18-2024 04:36 AM
Thanks for sharing the message. It helps us understand the issue.
Did you contact eBay as they requested, using the link they gave you? What happened then?
04-18-2024 04:53 AM
So I called 3 times when I was in Scotland on Friday 04/12 and yesterday when I was already in Lithuania once 04/17.
The first time they identified me and said they would call my old number, they didn't.
Then they didn't call me the second time either, I called the third time from the old number and they said they would call me back, but nothing.
Yesterday, for the fourth time, I was offered to create a new account and didn't explain why just end call...
So I'm writing here, maybe I can get some advice on where to apply next and what to do