Reported Broken Item 25 days after delivery

[emdarling]

I mailed an item across country that was a terra cotta ceramic baking item.   The tracking showed delivered on Mar 19.  I assumed no issue since I was concerned about the far shipping.  On April 14 I got a request for return that the item arrived broken.  The photo was of the bubble wrap with a broken piece.  I can accept it arrived broken and I refunded even though it was 25 days later.   I still got a negative feedback with the simple "Item arrived broken".   Can I appeal the feedback since I fully refunded and it was 25 AFTER DELIVERY!!!!    I sent a note to the buyer asking to change the negative feedback because she was fully refunded within the day of my notice of request and  I also asked for photo of the shipping box so I could attempt to ask the USPS for a refund.  I received nothing from the buyer.  Any way to remove the feedback?

[albertabrightalberta]

I don't think that feedback would be removed as there's no violation and indicates the buyer's unhappiness that they received a broken item. 

As for the claim, buyers have a 30-day MBG and their claim at 25 days was within the guaranteed timeframe. You did the right thing in issuing a refund.

[ebooksdiva]

Try the feedback removal tool > Feedback removal request you can find it by clicking Help & Contact at the top of any page. 

Click the feedback removal reason that says something like "case found in seller favor or similar verbiage."

You will receive a response either way with 10 minutes or so. 

[albertabrightalberta]

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@ebooksdiva wrote:

Try the feedback removal tool > Feedback removal request you can find it by clicking Help & Contact at the top of any page. 

Click the feedback removal reason that says something like "case found in seller favor or similar verbiage."

You will receive a response either way with 10 minutes or so. 

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Why do you think that would work in this instance? The buyer's feedback states, "lid arrived broken" which is accurate, concise and without any reference to a case. 

[kitschy*loot]

Buyers are allowed in most cases to return things up to 30 days on eBay, and on PayPal they get a full 180 days and most cards offer a long time period for chargebacks. Some buyers do not consider getting a refund as a pleasant transaction and will leave a negative.