eBay has permanently suspended my account due to "poor seller performance". However, the only negative review I have received (out of 33 transactions) was a mistake by the buyer during the feedback. The buyer left a comment stating "love the sweater and the quick shipping", however, he accidentally chose the negative icon. This one mistake brought my seller rating down from 100% to 83.3%, because I had only sold 6 items in the past 12 months.
Due to my 8 month hiatus as a seller, I did not have any incentive to check my eBay email (which is an email only associated with my Ebay account) or my eBay account to notice the warning notifications of my underperformance. I had no reason to actively check because I wasn't selling or buying at the time. However, when I logged in recently to sell a few items, I noticed that my account was restricted. After talking to two customer service representatives as well as eBay twitter, they have told me my underperformance as a seller has caused them to part ways with my account permanently.
Even after explaining my situation, and never having a negative transaction as a seller, the only explanation I was given was that my performance was below standards required for Ebay accounts. If there's nothing they can do then I understand, but as a proud eBay member and small seller I did not feel that customer service listened to my explanation, rather they just read me a scripted response (all three customer service representatives responded to my request with the same lines). Although I was disappointed to find out that I can no longer sell on eBay, I was more disappointed with the way eBay customer service handled the situation. Rules are rules, but it does seem like an extreme response to a simple misunderstanding. Now even my relatives are also restricted from selling all because of my mistake, which I believe is completely unfair to them
