eBay

luckythewinner · ‎02-17-2022

I got my first return in at least three years today. It was a pretty simple issue; I had two different items listed by same band, and I shipped the wrong one.

The buyer opened a return for "sent wrong item", and included a message that said "I got the wrong item, can you please send the correct one?". eBay automatically approved the return and gave the buyer until March 11 to return the item.

So with an open return and a buyer who wants the correct item, here is what I did:

First, I went to the open return case and refunded the buyer in full so he is now whole. Next, I messaged the buyer, apologized for the screw up, and explained how I would resolve the matter.

I said I would refund the original payment immediately (which I had already done).
I said he does not need to return the incorrect item; he can keep it.
I said I would re-list the correct item and he could purchase it again after he verifies his refund.

So what does the buyer get?

He gets an immediate apology.
He gets an immediate refund.
He avoids the hassle of packing and returning an item.
He got some free memorabilia for the same band.
He still has the opportunity to buy the original item if he wants to and at his leisure.

So what did I get?

I avoided having to wait for the buyer to respond.
I avoided making the buyer wait for a refund.
I avoided having to monitor a case.
I avoided waiting to see if the item was actually returned.
I got my FVF fees back.
In a matter of minutes I took care of the case and do not have to think about it any more.

rainy_days_and_mondays · ‎05-03-2022

Well, it was your screw up. Handle it how you want.

rainy_days_and_mondays · ‎05-03-2022

Your ID shows no listings to speak of.

albertabrightalberta · ‎05-03-2022

@rainy_days_and_mondays

This is a three-month old thread that was resolved when it happened.

As for no listings on an ID, are you aware of posting IDs?

albertabrightalberta
Volunteer Community Mentor

rainy_days_and_mondays · ‎05-03-2022

I wasn't talking to you, but yes. No one can verify information that way, cool. I was curious what she sold. If it in fact did happen, she made the screw up and should make it as easy as possible. I have had to return things. It is easy and I usually make a friend along the way and buy again. I would have handled it similar and have. It was a very indulgent post. And to have an id to just post is funny Indulgence. My opinion. I'm entitled to it.