ImageProcessingError When add Item using API in which product images hosted on vendor server

[abhishekwebkul]

Hello,

Product added successfully, images also visible on product page but on product search page our image render without image like https://webkul.chatwhizz.com/share/screenshot/66278c04aecd8c08f60a9025 

and when i import this product for verify data i got following error related to gallery 

https://imgur.com/M9nHdGn

Please suggest that how we can fix this error.

Thanks

[developer_support@ebay]

Hi @abhishekwebkul 

All images must comply with eBay's picture requirements (for more information, see Add pictures in the Trading API User Guide).

If a dimension or file size limit is exceeded, the errors returned will include the applicable limits. Image processing issues, such as thumbnail or gallery image generation, can result.

[abhishekwebkul]

Hello, 

Thanks for revert.

can you please specify minimum and maximum dimension of images which we can use for export on ebay? Is 400 x 400 pixels is maximum size for export?

Thanks

[developer_support@ebay]

Hi @abhishekwebkul 

All images, whether they are hosted by EPS or self-hosted, must comply with eBay picture requirements, including the requirement that all images must be at least 500 pixels on its longest side. If the image does not satisfy the 500 pixels requirement, the listing may be blocked. 

Error 21916604 is returned if the height + width dimension limit is exceeded. For example, if the maximum image dimension limit is 15,000 pixels (height + width), an 800 x 800 image is acceptable (800 + 800 = 1600, which is less than 15,000), but an 8000 x 8000 image is not (8000 + 8000 = 16,000, which is greater than 15,000).

Error 2191448 is returned if the image file size is larger than the maximum file size allowed. For example, if the maximum original file size is 12 MB, images with a file size greater than this are not acceptable.