Does anyone know how to get a human on the phone for decent customer support? Terrible.

[yeskrsuits]

I have searched everywhere on the site - as a seller I sell over $500K a year on ebay and I cant get a customer service representative on the phone. 

I am a "top rated seller" and this is how I am treated? 

Does anyone else find this to be "fair" or bad business practice? Why would you make it so difficult to contact customer service? 

[rfmtm]

https://www.ebay.com/help/contact_us?id=4002&st=10