@kensgiftshop wrote:
@mtgraves7984 wrote:
@99poppy wrote:
Thank you @mtgraves7984
I have not been paid for the item, and I cannot cancel for non-payment
@99poppy
You'll be able to cancel for non-payment when (at least) 96 hours and one second have passed. That is the one move you can make that will help the most sellers at once. Don't send an invoice... just cancel. Good luck.
Can they still cancel for nonpayment after they have already denied the buyers cancellation request?
Good question. I believe the answer is no, depending on the timing when the buyer made the request.
I recall that an eBay employee/Blue has confirmed this. If a seller has denied the buyer's cancellation request, which was made within the first hour according to eBay's policy, then the seller cannot later cancel the transaction for nonpayment. The seller will have to choose another reason.
This consequence of denying a buyer's first-hour cancellation request is not clearly explained in the eBay policy, so we have to go by what the Blue said.
I don't think it is ever a good idea to deny a buyer's cancellation request that was made within the first hour after the sale. The only valid reason for denying the request would be if the item has already been shipped and is out of the seller's control. That is rarely going to be the case, even if a shipping label has already been printed, unless the package has already been given to the post office or courier.
But from what eBay tells buyers, the only reason for a seller not to cancel would be if the item has already been shipped: "If you need to cancel an order, let the seller know as quickly as possible. If the seller has already shipped your order, they won't be able to cancel it."
https://www.ebay.com/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004
