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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Dropping new auction listings?

hi, I just noticed this morning that a number of auctions I listed last night aren't showing. As in, don't exist, but not errors were reported during the listing process. I went back over the last week (I list about 200-300 auctions a week) and I not...

Request Payout To Debit Card Not Working

I'm trying to use the 30 minute payout method, it has been working fine. Today though it will not allow me to request the amount I want, then tells me to verify my debit card for said amount. Never had this problem before today.

Seller Hub Not Displaying Properly. Can not list

Seller Hub Not Displaying Properly. Can not list. The form is distorted and missing functions.

Can not create new listings, started with getting stuck at the picture upload, now can't create new

Started yesterday, went to add photos to an existing listing. The page stops responding, can't add the pictures. Still can't add pictures to existing listings. Now today, after creating 6 new listings, number 7 hung on uploading pictures. Now, I can'...

Communication

No way to communicate with eBay they all hide behind automated responses

Background removal gone

When editing photos the background removal is just gone ?!

Title Revision

I need to edit the title. Information was omitted that may hinder the sale of the item. How do I fix this problem?

Background removal tool completely broken on mobile

Is anyone else experiencing this? Background remover turns the item white and the background black and won't work on any new listings.

Purchase history for 2023 is missing

I made approximately 25 purchases on ebay during 2023. Yet my purchase history only shows one purchase. I assume they are hidden, but I don't see any way to unhide them.

Trying to list a draft. I get a listing error.

“PHOTOS” I assume that the error is due to the main picture being in the #2 spot because the #1 spot says to add photos. Has anyone come across this before? I have two drafts that say the same thing. Thanks for any help.

Creating a listing with the new photo/video layout causes the page to jump back to top of page.

Whenever I create a new listing that has the new option to drag and drop photos/videos, the page jump back to the top. Happens every single time when I click on listing format, schedule listing date, hour, minute, AM/PM. I schedule 25-40 auctions eve...

CANT UPLOAD SCREENSHOTS !!

Once again, why try fix something that isn’t broken. The old app was fine now they release this new one and I can’t send screenshots or pictures to sellers. FIX IT PLEASE EBAY !!!!

BULK LISTING UNABLE TO EDIT DESCRIPTION

This has been down for me for several days. I have also opened a ticket.

The photo editing tool is not working correctly on Android phone.

The photo editing tool "remove background" feature is not working correctly on Android phone. It has been like this for a few days. It is removing your image to solid white and making the background solid black. It is working correctly on desktop com...

Sending an offer error: "There is an active offer for this buyer or limit of offers was reached"

This error has been reported since 2021 yet I consistently receive it when I am responding to a customer who has requested me to send them an offer. My work around has been to lower the price for them along with a message. Am I doing something wrong,...