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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Service Metrics include defects for returns specifically closed by buyer?! Extra fees now?

We received an eBay message titled: "You had high item not as described rates..." So I followed the link to 'Download Report' and can see eBay is counting 6 returns that were closed by the buyer because the buyer realized, after the fact, they had op...

How do I add a discount on items

Hi. How do I add a discount of say 20% on multiple or all of my items that I have for sale? I went to the Seller Hub, and Marketing, and Promotions, but could not get past that to the "Create a promotion" step.

Adding a photo to your profile

I am selling a few items and Ebay suggests you add a photo to your profile so that people may be more apt to buy. I cannot figure out how to add the photo. Do you have to be a store to add a photo to your profile? I have no trouble up loading photos ...

Resolved! Making Changes to a Relisting

I am auctioning a vehicle on eBay Motors and have set a Reserve Price. If the reserve price is not met, I would like to relist the auction with as a Buy It Now or Best Offer. I also want to change the listing description and also substitute the curre...

Policy violation

I have a QVC tennis bracelet for sale and they have hidden it due to a policy violation. How do I fix this?

Resolved! Scams

Hello fellow eBay sellers, It seems that every time I try to sell something on this platform, I come across someone trying to trick me into shipping an item before I am paid. I just had someone send me a fake email from payments.safetycentre@gmail.co...

Variation listings

I am having significant issues with listings that have variations. Items are being sold but are not showing as sold in the listing thus allowing someone else to place an order for items I no longer have. Now I go through every time I have a sale and ...

AM I BEING SCAMMED?

Hello. I have a collectible set of books that I have had listed for several months... lots of looking and watchers, but no bites. Early this week I got a communication from a buyer asking if I would see for $300 less .. that's half off the original $...

Analyzing sold items history via search criteria

I’ve bought and sold items over many years but not continually. I’ve noticed the prices in the categoryof listings I am interested in has gone up quite a bit. I want my items now to sell at the current market value. To do this I’d like to look at rec...

Is anyone currently using a Virtual Assistant for listings currently?

Is anyone currently using a Virtual Assistant for listings currently?If so, what company do you use? Are they US based?Does that matter? What price range do you pay? What are their responsibilities?ThanksAm

Resolved! IRS Reporting in up coming years! Gonna make eBay lose big business? All this will create a mess

I posted earlier bout this. I know they is people buying, say widgets for $5 and selling for $20 and making big money. They is people probably building cellos in they basement for $100 and selling for a $1000 on ebay. Making big $$And they is people ...

Someone offer to buy all of my listed promo cards

Hi, I am new to ebay selling and I received a message asking the list of numbers, conditions and my best price on all of my Promo Cards listed. Is this normal or legal? The buyer have 100% positive reviews and on ebay for 4 years now. Thank you so mu...

Resolved! Product 'sold' cleared back down to 0/ refreshed?

Hi,I sell football stickers and as such need to 'revise' my eBay listing almost multiple times a day to accurately update my stock count for possible buyers. Within my listing, I have 'variations' set up which again normally refreshes the quantity to...

canceling an order

- buyer bought item paid - then messages he wants special packageing can I cancel order

Resolved! COMO EXPORTO DEL PERU A RESTO D MUNDO, SI EBAY NO ME DA DATOS DE CLIENTE, TELEFONO, MOVIL Y DNI

COMO EXPORTO DEL PERÚ A RESTO D MUNDO, SI EBAY NO ME DA DATOS DE CLIENTE, TELÉFONO, MÓVIL Y DNI U OTRO.LA COMPRADORA NO QUIERE PROPORCIONAR ESOS DOCUMENTOS , POR QUE EBAY YA LOS TIENE.