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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

What are the most selling items/trending items?

So it seems that everyone talk about trending "items" but no one is actually able to tell you what those are. Mostly they mention phone accessories, but not everyone is running their business based on that alone specially with the competition and pri...

Another thing to be aware of where ebay let you pay the price for their error

Follow along here: The buyer bought an item and paid for it...ok, The label was generated by ebay with the buyer provided address information...and I printed and shipped the item, it goes through the postal service system and makes it all the way to ...

so upset and want everyone to be aware ...

I sold an item (japenese porcelain bowls), when the buyer received the item, much to my surprise she filed a claim of Defective (they had 'bruises), and wanted a full refund. she sent pictures that were my listing pictures and I could tell they were ...

Listing Pictures

Thank You to whomever at ebay fixed the photo/picture mess on a listing page.

Buyer scam

Just received an offer to buy an item I am selling. The buyer instead of messaging me selected to make an offer for the exact buy now price. In his message he/she asked me to send current pics of the ítem but to an email address on their profile. I t...

TCG Authentication tag not showing

I'm a new seller on eBay and just found out about the authentication process. I had a $450 card sell that way which alerted me to the process. It all went fine... I moved a 6k card out of a group sale to have it sell that way too but no authenticatio...

Resolved! Inaccurate book information provided by eBay

eBay insists on inserting inaccurate information into book listings, contradicting the accurate information provided by the seller. This confuses the buyer and makes the seller look like an incompetent idiot. Can anything be done about this?

Resolved! Require immediate payment with Buy It Now..... OR NOT?

Hi, wondering what other sellers think about (or if there is some sort of consensus) whether or not it's better to "Require Immediate Payment" when using "Buy it Now". I've always just required it, but now I'm wondering if perhaps it's better not to....

Ebay charged from me additional fees 6% for bellow standards

I checked last transactions and found additional 6% fee cause i am bellow standards seller. My rating was lowered for such cases as: 1) There were 4 listings with a response to return the buyer outside the eBay regulations, because there was no respo...

Why did eBay take everything from me, despite my attempts to resolve the dispute?

An unpleasant story happened to me; 3 non-working Nokia N91s were sold, but after receiving the buyer fromIndia has created a dispute about the missing parts within. We couldn't come to an agreement with the buyer and asked eBay to intervene. eBay to...

eBay has the worst customer relations I have ever seen

So, I've been an eBay customer for 24 years. And by customer, I mean I've been selling for 24 years and have paid literally millions of dollars to eBay in the form of fees over the years. Last year my eBay revenue was $4.7 million.So why then, when I...

Can buyer accept original offer after declining counter offer?

Can buyer accept original offer after declining counter offer? I have a buyer who sent me a pretty lowball offer. I countered with a decent counter offer. Then buyer counters my offer by upping the original low ball offer by a whopping $1. I am going...

EBAY APP SIGN IN

What is going on with this new update for the eBay app? I have to sign in every time I enter the app, this was never the case before I was ALWAYS already signed in and ready to go when I opened the app. It has been ever since the new update. I have a...

Feedback no longer showing item number?

I used that to look at buyers feedback when it says 'repeat buyer' so I can see what they bought and when? Now, nothing shown??

The ongoing shopping cart saga

So after extensive hours on the phone with ebay over proving how their shopping cart does not work and will not let buyer request combined shipping and one explanation from ebay was "offering discounts" where say if a buyer makes and offer on and ite...