Not sure about the whole suing of Ebay, I am quite sure we, as sellers, have agreed to never hold ebay accountable for anything in some small print, however the customer service and care for sellers was once great 20 years ago but this last year has taken on a brand new level of not giving a flying rats behind, I can't get anyone here in the US (unless they call ME to sell me something) and all I get is the copy and paste responses that they give the reps to use, don't get me wrong, these reps are friendly and decent, they try but they are limited in what they can do.
I have an issue with a buyer who tried to abuse the refund system, then lied about the item and my business in the feedback and all I get from the reps is "oh well it doesn't hurt anything" I've had 5 or 6 feedback revisions in 16 years of selling, about half of those the customer took care of and the other ebay did,
this one they are inclined to allow the buyer to voice his lies and "opinion" on my feedback and reduce my steller 100% to less than because he bought the wrong item and lied that I didn't help him at all.
My other current issue is Asendia, the Ebay shipping partner for International Ebay shipping. They have misplaced several items and I am currently trying to get them to track an item for a customer in Sweden and they appear to have lost it but they decline to help in any way, same with Ebay, the Ebay rep linked me to the USPS site which is not longer involved. I am so frustrated that the lack of care and support has reached levels of the sewer and ebay seems to have used the pandemic to reduce that support to little or nothing and leave it that way. I wonder what we are all paying the fees for (fees that have increased just recently).
