04-25-2024 03:14 PM
A week ago, I published an ad for a product offered on another seller’s account on eBay, and I put it at a higher price. Someone bought from me, so I bought from the original merchant and put the address of the buyer who bought from me.
Now the buyer wants to return the product to me, what should I do?
How do I coordinate a return? And return the money?
Yes, I discovered that such a process is not acceptable on eBay, so I am requesting a solution now without causing problems
Solved! Go to Best Answer
04-25-2024 03:52 PM
I will tell, with no "aggression" that there is no solution where you will not pay for your grave mistake. If the buyer files a return, the return address will be the real seller, the person who actually had the item in the first place and did the work of packing it and shipping it. -They will get the item back with no idea why, and you will refund the money to the buyer.
04-25-2024 03:54 PM
yes i understand
Original seller is big and top rated so i am sure they sent the item i purchased but my buyer is not satisfied and he doesn't need it.
what if i request a return from my seller then get shipping label send to my buyer to ship it back to my seller directly without passing it to me as i live in a different country and i don't have an address in the country where my buyer and my seller live
04-25-2024 03:55 PM
so my intentions are good
Your intentions seem like you want to be a seller who doesn't get off his a$$. That's a hard way to sell & I don't know if "good" is the right word...
04-25-2024 03:57 PM
"videos i am asking to understand if allowed"
"so my intentions are good"
Doesn't sound like your "intentions are good."
Sounds like you want to make money by illegally selling links to copyright-protected movies.
The judge at your trial will not believe that your "intentions are good."
Your intention is theft.
04-25-2024 03:57 PM
@dakbat-61 wrote:Original seller is big and top rated so i am sure they sent the item i purchased but my buyer is not satisfied and he doesn't need it.
what if i request a return from my seller then get shipping label send to my buyer to ship it back to my seller directly without passing it to me as i live in a different country and i don't have an address in the country where my buyer and my seller live
The transaction is between you and your buyer. Your buyer requested a return. You need to handle the return.
The person you purchased from is not responsible to accept the return from your buyer.
How about a bit more detail?
1. Where are you located?
2. What is the item?
3. How much money are we talking about?
An item number would be helpful.
04-25-2024 03:58 PM
So what country ARE you in?
Your ID says USA but I see nothing listed or sold on this account.
04-25-2024 03:58 PM
yes i understand
Original seller is big and top rated so i am sure they sent the item i purchased but my buyer is not satisfied and he doesn't need it.
what if i request a return from my seller then get shipping label send to my buyer to ship it back to my seller directly without passing it to me as i live in a different country and i don't have an address in the country where my buyer and my seller live
04-25-2024 03:59 PM
@mordecai8614 wrote:so my intentions are good
Your intentions seem like you want to be a seller who doesn't get off his a$$. That's a hard way to sell & I don't know if "good" is the right word...
There's a lot of that going around, and they usually find out the hard way.
04-25-2024 03:59 PM
yes i understand
now i am seeking help not aggression
Original seller is big and top rated so i am sure they sent the item i purchased but my buyer is not satisfied and he doesn't need it.
what if i request a return from my seller then get shipping label send to my buyer to ship it back to my seller directly without passing it to me as i live in a different country and i don't have an address in the country where my buyer and my seller live
04-25-2024 04:03 PM
These are 2 separate transactions and MUST be treated as such.
#1) Is between you and the person you bought it from.
#2) Is between you and the person you sold it to.
04-25-2024 04:04 PM
@dakbat-61 wrote:Original seller is big and top rated so i am sure they sent the item i purchased but my buyer is not satisfied and he doesn't need it.
what if i request a return from my seller then get shipping label send to my buyer to ship it back to my seller directly without passing it to me as i live in a different country and i don't have an address in the country where my buyer and my seller live
Wow, you have dug yourself quite a hole here. I think in this case you are going to have to come up with the shipping because as far as eBay is concerned you are the buyer. They buyer will send it back to you. Then you send open a return with the seller. But since you do not live in the same country, I don't know how this is going to work.
Is this a really expensive item? If not I would say just take it a a learning experience and avoid it in the future. The logistics of this return is going to be very daunting and complicated. It would need the buyer to buy in. The buyer gets his money if the item gets to you. If he cannot prove he sent it to you, he does not get his money back. As far as the seller and eBay are concerned, you are the buyer. Any return has to come from you.
But don't go with with I have written. I am confused myself. Someone else might have a plan.
04-25-2024 04:06 PM
In this case, because of your actions, I think you should just issue a full refund to the buyer telling them that you're sorry they aren't happy with the item. (Don't try to finagle a way to get it returned to you.)
Use the loss as the price of an education. Don't list and sell anything else until you read and understand the rules.
04-25-2024 04:10 PM
@dakbat-61 You need to comprehend that you made a bad choice and take the loss. Issue a refund to the buyer without requesting they return for the easiest solution. Do not try to further involve the other seller by opening any cases against them to get a refund from them because you lost money due to a mess you created.
04-25-2024 04:12 PM
but i have a question
my seller doesn't know my address he only considers my address which is actually my buyer address you understand?
so if i request a return from my seller then ask my buyer to return won't that work?
04-25-2024 04:14 PM
i am located in US
my buyer and seller are in Germany
item is a used sneaker
it was about 45 Euros
but i have a question
my seller doesn't know my address he only considers my address which is actually my buyer address you understand?
so if i request a return from my seller then ask my buyer to return won't that work?