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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

My Search page keeps jumping.And i am unable to search for any items

The page jumps, as soon as i try to search for anything.I have shut my computer down, cleared cache.But no differenceCan anyone advise please.Jacqui

Android App - Infinite Spinning Circle when listing new item or revise item

Since the 4/4/2024 update I frequently almost every time get an infinite spinner when attempting to list a new item. Usually I can search for an item by title, but when i click on listing details the spinning starts. Also, if I get further, usually a...

Resolved! Unable to cancel bidder's bid

As a store owner I attempted to cancel a bid per request from the user. Instead, the link loops me around to the "cancel a bid" page. Repro steps-Navigate to the "Cancel bids and manage bidders" page-Select "I want to cancel bids from a specific bidd...

Buyer contacted me to ask why I don't take AMEX

Reading about this, there are varying opinions. What is the real information here?

Return reason doesn't match packing slip

After selecting a return reason of "Just didn't like it" for an item return, the generated Packing Slip produced "Ordered wrong item" as the reason.

No photos on Watch List

Photos of items on my Watch List are not appearing on either my laptop nor mu phone.

I have deleted by mistake almost all items from my watchlist. Can eBay restore it ?

Need help to restore my watchlist recently deleted by mistake

Dialog scam will shut your account down permanently

On jan 14th and 15th 2024 a member of ebay that sells alot of the same item I was selling few months back messaged me and kept repeating how I need to remove or find out how to remove intelligent store Hub. Software tampering hacking software is very...

Can another member see my location if I only message them (did not buy from or sell to)?

I currently have my location set to simply "United States" because I don't want my state of residence shown. I realize that when I purchase something on eBay, the seller sees my address and that is fine; what I don't want is my location shown publicl...

Non-working Ebay gift card

Hello. My wife bought me a $100 gift card from Dollar Tree. One purchased in November 2023 worked fine. One in December 2023 does not. Dollar tree cannot and will not assist. I have not been able to locate a phone number to Ebay or email to ask for h...

Friday 4/12/24, 7:07pm EDT - eBay messages not working

Are eBay messages not working this evening? I can read messages received but can’t send messages… and I can access messages only from the website, not from the app. Thank you!

Ebay automatically opening new tabs

Since updating to the latest version of Firefox (89), Ebay automatically opens a new tab when clicking on an item link. Is this just a bug or is there any way to stop it?

Cant load active listings

When we try to get to our active, unsold, scheduled or ended listings we get a red circle with and exclamation point in it. This happens on multiple computers and multiple browsers. Other accounts do not have this issue on the same computers.

Photos

On a few of my adverts the main photo won’t come up

AI program for reporting fraudulent stamps is biased in favor of big dealers

In reporting fraudulent activity by stamp dealers who are selling counterfeit illegal stamps on ebay, I have found that the new AI program being used is ignoring taking action on sponsored sellers and large volume stamp dealers. The AI takes action i...